Return Policy

TRY FOR 30 DAYS, KEEP FOR 30 YEARS

We endeavour to provide our customers with the best possible customer service.


That's why we give you 30 days after delivery to put your lens case to the test. If you're not completely satisfied in this time, you can return it - no judgement. If preferred, items can also be exchanged.


We'll also replace or repair any product that doesn't meet our high standards.


Our products are built to last, made from quality materials. We'll always do our best to replace or repair any damage you do to your LensCase.


Return details:

  •  Returns accepted up to 30 days from delivery of the order
  • Original shipping costs are not refunded
  • Return costs are covered by the customer


To book in a return, please contact us here with your name and order number and we'll be happy to assist.


Please send your returns to:
Attn: THELENSCASE Customer Service, Finch House Business Center, 30 Oxford Street, Reading, RG4 8HN. UK

If you are returning an item from anywhere outside the EU then you must mark the parcels as 'Returned Goods', or you, the customer, will be liable for any accrued customs charges or VAT which THELENSCASE reserves the right to deduct from any refund owed to the customer if a parcel is shipped incorrectly.


Once your item has arrived back with our Customer Services department and is inspected and approved, we will refund your original payment method within 7 working days.


Further information


In the event that an item purchased directly from the THELENSCASE website is found to be faulty within a period of six months, THELENSCASE reserves the right to repair, replace or refund the item at no additional cost to the customer.
Goods that are returned outside of the above stated returns period and/or are damaged or sent without the original documentation will not be accepted and will be returned to the customer.


We are only able to process refunds to the original payment method and we cannot guarantee the timescale in which the refund will take to show in your account once it has left us.