Delivery and Returns
In line with our commitment to year-round fair prices, we operate an equitable shipping policy. We offer free shipping for orders over a certain amount going to specific regions and we charge a small amount towards the cost of shipping in other instances.
We aim to ship all orders the next working day following your purchase. There may be a slight delay during busy seasonal periods.
You will be notified by email of your tracking number which allows you to track your shipment through the couriers website.
Shipping costs and estimated delivery times are provided in the table below.
| Country |
Estimated Delivery Time |
Cost |
| UK (DHL) |
1-2 working days |
£15 |
| UK (Fedex Economy) |
4-5 working days |
£7.50 (FREE over £200) |
| USA |
2-3 working days |
$25 |
| EU |
1-2 working days |
€15 |
| Switzerland, Norway |
1-2 working days |
€25 |
| Canada |
2-3 working days |
€25 |
| Japan |
3-4 working days |
€30 |
| China, Hong Kong |
3-4 working days |
€30 |
| Republic of Korea |
3-4 working days |
€30 |
| Australia, New Zealand |
3-4 working days |
€30 |
| Singapore |
3-4 working days |
€30 |
| UAE |
3-4 working days |
€30 |
| Rest of World |
4-5 working days |
Calculated at checkout |
The above cost is to cover shipping only. Additional amounts may be due at checkout depending on the country of delivery.
We ship orders DDP (Delivery Duty Paid) to most of our markets which means all relevant shipping and customs charges will be included in your total cost at check out. Your package will arrive direct to your address with no additional payment required.
THELENSCASE DDP markets include: UK, USA, EU, Switzerland, Norway, Canada, Japan, China, Republic of Korea, Australia, New Zealand, Singapore and UAE.
For all orders to the UK and EU, VAT is included in the total cost of your order before shipping costs are added.
If you are ordering from the US market there are no customs applicable if your order value is less than $800 USD. For orders over this amount, relevant customs charges will be included in your total cost at checkout in line with our DDP policy above.
Orders to all other destinations unfortunately cannot be sent DDP and customers will be liable for any duties, customs or local taxes due upon receipt. Rules vary by country and are determined by your local government. THELENSCASE will not be liable for this charge. THELENSCASE is not responsible for delays caused by customs clearance.
